Spa tips

At Hartland House Spa your happiness and comfort is our priority. We strive to make it the perfect retreat for your time with us. Here are some helpful tips to ensure you enjoy your visit to Hartland House Spa.

Please note this information is for Spa customers. For more information regarding our accommodation terms please see our section called Terms and Conditions.

Please note that Hartland House Spa is attached to a group of holiday cottages whose residents also have the use of the spa facilities. During the school holidays in particular there may be children present.

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Pregnancy

I am afraid that none of our spa treatments are suitable for ladies who are 1-12 weeks pregnant.  If you suspect you might be in the early stages of pregnancy please call us within 48 hours of your appointment to re-schedule. If you are over 12 weeks pregnant then we have a range of suitable treatments which are marked with an (M) on our treatment list.

Arrival time

If you are visiting for a treatment on it’s own (not part of a day/afternoon package), then please arrive 10 minutes before your treatment is due to start as we will require you to fill out a consultation form. If you are visiting for a day package then please arrive at the time given.

What to wear

Come dressed as you are. If you are coming for a day/afternoon package then also bring a swimming costume. If you are having a pedicure please bring open toe shoes such as flip-flops.

Our gowns are unisex size Large.  We can supply XXL Gowns upon request and can also supply bath sheets instead of our usual bath towels if needed.  Please be aware that the weight limit of our massage couches are 150kg and we reserve the right to refuse to treat anyone over this due to health and safety requirements.

Age restrictions

We regret that our Spa day/afternoon packages are not suitable for anyone under the age of 14 years. Those ages 14-16 years will also have a more limited choice of treatments available.

Use spa facilities

Please note that we do not offer a package which includes just the use of the Spa facilities. To use the Spa facilities please purchase a Spa day/afternoon package. If you are a resident in the cottages then use of the facilities is included in your stay.

Payment

For individual treatments we kindly as for pre-payment upon booking. When booking a Spa day/afternoon package we kindly ask for a 50% deposit to book, with the balance due on arrival.

Parking

We offer plenty of free parking on site.

Cancellations

Cancellations or changes made up to 48hrs before your booking carry no charge. However within 48hrs of your booking the full amount will be payable.

Late arrivals

Late arrivals will be charged the full price for their treatment, but we cannot unfortunately guarantee a full treatment time.

Pool information

Our indoor pool is heated to a constant 27-29 degreed centigrade. It measures 9 meters by 5 meters and is 1 meter deep (there is no deep end). The pool is easily accessed by ‘roman end’ steps, however please be aware we do not have a pool lift. Our outdoor pool is open from June-September.